Q: What does Vend Elite specialize in?A: Vend Elite specializes in providing high-quality vending machines for various products like snacks, beverages, and specialized items.
Q: Is there a minimum order quantity for purchasing vending machines?A: No, you can purchase a single vending machine or multiple units depending on your needs.
Purchasing
Q: How can I make a purchase?A: You can make purchases directly from our website vendelite.com using credit/debit cards, PayPal, or other payment methods accepted at checkout.
Q: Are there any discounts for bulk purchases?A: Yes, we offer discounts for bulk orders. Please contact our sales team at help@vendelite.com for a custom quote.
Shipping
Q: How long does shipping take?A: We generally ship within 3-5 business days after the order is placed. Domestic orders typically arrive within 5-10 business days after shipping. International shipping times vary.
Q: What are my shipping options?A: We use reputable couriers like FedEx, UPS, and DHL for shipping. White glove services for setup are available for an additional fee.
Q: How can I track my order?A: Once your order ships, we’ll send you an email with a tracking number. You can use this number on the courier’s website to track your shipment.
Q: What if my machine arrives damaged?A: Inspect your vending machine upon delivery. If there’s any damage, note it on the delivery receipt or refuse the shipment. Contact us immediately for further instructions.
Returns & Exchanges
Q: What is your return policy?A: You can return your vending machine within 14 days if it’s in its original condition, unassembled, and in original packaging. A 15% restocking fee applies unless it’s due to a defect or our error.
Q: Can I exchange a vending machine?A: Yes, exchanges can be made within 30 days for non-defective items, or 90 days if the machine is found to be defective upon inspection.
Q: How long does it take to process a refund?A: Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, it can take up to 10 business days to process back to your original payment method.
Warranty & Maintenance
Q: What kind of warranty comes with the vending machines?A: Our vending machines come with a standard manufacturer’s warranty which is 5 years.
Q: How do I find out if my machine is under warranty?A: Your warranty information is included with the purchase documentation. For verification, you can contact our support team.
Q: Do you offer repair services after the warranty period?A: Yes, we offer repair services post-warranty. Please contact us for repair options and pricing.
Setup & Operation
Q: Does Vend Eliteprovide installation services?A: We offer white glove delivery which includes setup assistance for an additional fee. Contact us for details.
Q: Are there any installation requirements for the vending machines?A: Each machine has specific installation requirements listed in the product description or manual. Generally, you’ll need a power outlet, and some machines might require water or drainage connections.
Q: How do I maintain my vending machine?A: Regular maintenance includes cleaning, restocking, and occasional machine calibration. Detailed instructions are in the user manual provided with each machine.
Customer Support
Q: How can I get support for my vending machine?A: You can reach our customer support via email at help@vendelite.com or by phone at +1 (914) 540-6470.
Q: What are your support hours?A: Our customer support is available from Mon – Fri: 9AM – 5PM Sat: 10AM – 6PM Sun: closed.
Additional Information
Q: Do you offer financing options?A: Yes, we offer financing options for purchasing vending machines. Please inquire through our contact form or by calling us.
Q: Can I customize my vending machine?A: Custom orders are available, but they might be subject to different return policies. Please contact us to discuss customization options.
Q: Do you sell vending machines internationally?A: Yes, we ship internationally, but please be aware of potential customs duties and local regulations.
Q: How can I ensure my vending machine complies with local regulations?A: We recommend checking with local authorities regarding any regulations on vending machines in your area. We can provide general information but local compliance is the responsibility of the buyer.
If your question isn’t answered here, please feel free to reach out to our customer service team. We’re here to help!
