Eligibility: You may return your vending machine if it is in its original condition, unassembled, and in the original packaging within 14 days from the date of delivery. The machine must be free from any signs of use, damage, or installation.
Process:
Contact Us: Notify us of your intent to return by emailing help@vendelite.com or calling our customer service via WhatsApp at +1 (914) 540-6470.
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the machine.
Shipping: You are responsible for the cost of shipping the machine back to us unless the return is due to a defect or error on our part. The machine must be shipped with adequate insurance and in a manner that ensures its safe return.
Restocking Fee: There is a 15% restocking fee for all returned items unless the return is due to a manufacturing defect or an error in shipping.
Refunds: Once we receive and inspect the returned vending machine, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 10 business days. Please note that the time it takes for the refund to show in your account may vary based on your bank or payment provider.
Exchange Policy:
Exchanges: If you wish to exchange your vending machine for a different model or due to a defect, please follow the same process as for returns.
For Defects: If your machine is found to be defective upon inspection, we will either repair, replace, or refund at our discretion. No restocking fee applies in this case.
Time Frame: Exchanges must be initiated within 30 days of the purchase date for non-defective items. For defective items, this period extends to 90 days.
Conditions for Return or Exchange:
Condition: The machine must be returned in its original packaging with all components, manuals, and accessories included.
Proof of Purchase: You’ll need to provide your order number or proof of purchase for both returns and exchanges.
Exceptions:
Customized Machines: Custom or special order machines may not be eligible for return or exchange unless they arrive defective or damaged.
Warranty Issues: For issues occurring after the return period, please refer to our warranty policy or contact our support for service options.
Final Note:
We strive to make your experience with us as seamless and satisfying as possible. If you have any questions or need clarification on our policy, feel free to reach out. We’re here to ensure you are completely satisfied with your purchase.
