Standard Delivery Time: Most orders are shipped within 3-5 business days from the date of purchase.
Shipping Costs: Shipping fee is free.
Shipment Tracking: Once your vending machine ships, we will email you a tracking number. You can use this to monitor the progress of your delivery.
Shipping Methods:
Courier Services: We primarily use reputable couriers like DHL for both domestic and international shipping. The choice of carrier might vary based on the best service available for your location.
White Glove Delivery: For an additional fee, we offer white glove service which includes delivery to your desired location within the premises, unpacking, and setup assistance. Contact us at help@vendelite.com or +1 (914) 540-6470 for more information or to arrange this service.
Shipping Zones:
Domestic: We ship nationwide within the country where our store is based.
International: We do ship internationally, but please note that some countries might have restrictions or additional shipping conditions. Contact us for specific details.
Damages & Issues:
Inspection: Upon receipt, please inspect your vending machine for any visible damage before signing for delivery. If damage is noticed, note it with the delivery person or refuse the shipment.
Reporting Issues: Should you find any damage or issues after signing for the delivery, contact us immediately at help@vendelite.com or +1 (914) 540-6470 via WhatsApp. Please include photos of the damage and keep all packaging materials for potential inspection.
Additional Notes:
Back Orders: In case of a backorder, we will notify you via email with an estimated new shipment date. You can choose to cancel your order or wait for the restocked item.
Address Verification: Ensure your shipping address is accurate. Incorrect addresses might result in additional shipping costs or delays.
Contact Information for Shipping Inquiries:
Email: help@vendelite.com
Phone: +1 (914) 540-6470
Thank you for choosing us for your vending machine needs. We’re committed to ensuring your product arrives safely and promptly.
