Standard Warranty: Each vending machine comes with a standard manufacturer’s warranty, typically covering defects in materials and workmanship for a period of 1 year warranty from the date of purchase.
What’s Covered:
Mechanical and electrical component failures.
Malfunctions that occur during normal use.
What’s Not Covered:
Damage due to misuse, abuse, neglect, or unauthorized modifications.
Normal wear and tear or consumables (like light bulbs, filters).
Issues arising from incorrect installation, not in accordance with our installation guidelines.
2. Extended Warranty Options
We offer extended warranty plans for an additional fee, which can extend coverage for up to 10 years. Contact our customer service for details and pricing.
3. Making a Warranty Claim
Notification: If you encounter an issue, please notify us within 14 days of noticing the problem by contacting our support team at help@vendelite.com or +1 (914) 540-6470
Process:
Provide your purchase proof or order number.
Describe the issue in detail.
If necessary, provide photos or videos of the problem.
Evaluation: Our service team will evaluate the claim. If approved, we’ll arrange for repair, replacement, or refund according to the warranty terms.
4. Service Guarantee
Repair Services: Beyond warranty, we offer repair services at competitive rates, ensuring your vending machine remains operational.
Response Time: We strive to respond to all service requests within 4hours and aim to resolve issues as quickly as possible.
Parts Availability: We maintain an inventory of parts to minimize downtime during repairs.
5. Limitations of Warranty & Service
The warranty does not cover external factors like natural disasters, power surges, or any act of God.
Service guarantees are subject to the availability of parts and technicians.
6. Transferability
The warranty is generally non-transferable unless otherwise stated in the terms at the time of purchase or if covered by an extended warranty plan.
7. Legal Rights
Our warranty and service guarantee do not affect your statutory rights under consumer protection laws.
8. Changes to Warranty Terms
We reserve the right to modify our warranty and service terms. Any changes will be effective for future purchases and will be reflected on this page.
9. Contact for Warranty & Service Issues
For any warranty or service-related inquiries, reach out to us at help@vendelite.com or call +1 (914) 540-6470
